Technical Sales Specialist – West Coast

King of Prussia

Summary

The Technical Sales Specialist’ primary responsibility will be to support CBMs Testing and Analytical Services portfolio for the specified region.The focus is on providing technical support, developing and growing transactional business and providing lead identification, qualification and prospection for the Business Development Team in the territory.

Responsibilities

  • Responsible for identifying and supporting sales of CBMs External Testing and Analytical Services
  • Triage technical inquiries and provide technical support for potential client programs
  • Achieve/exceed sales targets for the assigned geographic territory
  • Be an expert technical resource for the BD Team across the entire Testing and Analytical Services portfolio
  • Work with operations and internal subject matter experts to gather client technical information to be used to develop solutions for client programs
  • Identify, triage, qualify, and close sales leads using multiple modes of selling
  • Directly manage small, transactional-based accounts
  • Coordinate internal and external strategic meetings and participate in presentations
  • Serve as single point of contact for clients with large multi-site projects
  • Plan and execute field campaigns with specific business objectives
  • Maintain comprehensive and accurate records in the CRM (Salesforce.com)
  • Maintain an accurate sales forecast and update the CRM accordingly
  • Perform gap analysis in transactional accounts
  • Have an awareness of large service contracts and their expiration date in order to help facilitate renewals
  • Submit legal contract documents for review
  • Provide weekly/monthly and other ad hoc reporting as required
  • Maintain a strong understanding of the entire portfolio, a high level of technical and application competence and utilize this knowledge to drive business
  • Work with the Proposals Team to generate appropriate quotes and scopes of work
  • Work as a team with field-based Business Development Directors and VP to secure POs and contracts as well as provide back-up support
  • Provide continuous customer related feedback to the Business Development Team
  • Provide cross-functional support to other departments as required
  • Responsible for being reactive to customer requests
  • Ability and desire to identify and engage new clients that might require CBMs Services
  • Participate in conferences and related activities as deemed necessary
  • Perform other duties and lead special projects as required and assigned
  • Demonstrate and promote the company vision

Qualifications

  • Strong technical understanding of analytical development including analytical transfer, verification, optimization, and qualification.Knowledge of the technical requirements to support routine testing and stability programs
  • Understanding of advanced analytics in the cell and gene therapy space a plus
  • Excellent computer skills including experience with Microsoft Office, social media platforms, and other web-based applications
  • Excellent communication (oral and written) and attention to detail
  • Strong scientific and organizational skills, ability to multi-task
  • Knowledge of and the ability to master sales tools such as CRM programs (e.g. Salesforce.com)
  • Customer-centric behavior
  • Ability to work well in a team environment but also capable of working independently
  • Ability to partner effectively as part of a team to solve problems, negotiate solutions, and reach a consensus

Education & Experience

  • A minimum education of a BS in Biology or Life Sciences.
  • Demonstrated experience in interfacing with clients in a life science based company.
  • Laboratory experience in drug discovery research or sales highly preferred
  • 3-5 years of relevant experience with at least 1 year in Testing and Analytics
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